Refund and Returns Policy

Refund and Returns Policy

At Angel’s Occasions, we want our customers to feel confident when shopping with us. We operate as an online retail clothing store offering physical apparel and fashion products. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy, subject to the conditions outlined below.

This policy applies to all physical clothing and fashion products purchased directly from our website.

1. Return Eligibility

You may request a return within 30 days of receiving your order if all of the following conditions are met:

  • The item is unused, unworn, and unwashed
  • The item is in its original condition
  • All original tags, packaging, and accessories (if applicable) are included
  • The item shows no signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items clearly marked as Final Sale on the product page
  • Sale or clearance items, unless defective or incorrect
  • Gift cards
  • Items damaged due to improper use, handling, or care

Any non-returnable items will be clearly identified on the product page at the time of purchase.

3. How to Start a Return

To initiate a return, customers must contact us within 30 days of delivery before sending any items back.

Please contact us at:

Email: support@angelsoccasions.com
Phone: +1 (805) 509-1631

Include the following information:

  • Order number
  • Item(s) you wish to return
  • Reason for the return

Returns sent without prior authorization may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Return shipping labels are the customer’s responsibility unless the return is due to our error.

We recommend using a trackable shipping method.
Angel’s Occasions is not responsible for lost or damaged return shipments.

5. Refunds

Once we receive and inspect the returned item:

  • Approved refunds are issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping charges are non-refundable unless the return is due to our error

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us before returning the item. Exchanges are subject to product availability.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.
We will review the issue and arrange a replacement or refund at no additional cost where applicable.

8. Late or Missing Refunds

If you have not received your refund after it has been processed:

  • Check with your bank or card provider
  • Contact your payment provider
  • Then contact us for further assistance

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Business Name: Angel’s Occasions
Address: 127 N A St, Oxnard, CA 93030, United States
Email: support@angelsoccasions.com
Phone: +1 (805) 509-1631